ACMA Technologies

Web Content Developer

Listed on the Mainboard of the Singapore Stock Exchange, Acma Ltd "ACMA" is a multi-industry conglomerate of 50 companies. Companies under the Acma Group of Companies span across the globe in New Zealand, Australia, Singapore, Malaysia, Vietnam, Hong Kong, China, Latvia, Slovenia, Russia, Mexico and the US, with a total of 10,000 employees. Acma's core businesses covers plastic tooling and moulding, electronics, civil and electrical engineering, food & beverage, IT and manufacturing.

Accomplishment Creating entire web & marketing content from initialization to marketing phase and onto exhibition platform.

Reason for leaving Gain more Exposure & Experience in a well-known corporate environment.

Duties

ONLINE & MULTIMEDIA CO-ORDINATION,DEVELOPMENT & PRODUCTION
» Visualization, Conceptualization, Implementation & Production
» Design » Macromedia Dreamweaver, Adobe Photoshop, Adobe Acrobat, Pagemaker 6.5 (Building Booklet, Distiller, ps, PDF)
» Multimedia Production » Director 8 Shockwave Studio, Fireworks, Ultra Dev, Macromedia SoundEdit 16, Adobe Premiere 5.2, 3D Studio Max, Avid MCExpress, RealProducer Plus G2, Sonic Foundary's SoundForge XPS, Apple Quicktime Authoring Studio Cubic VR, COMPRO CDR-Writer, MusicMatch Jukebox, Bryce 4, Metacreations Kai Power Tools, Metacreations Canoma, Poser 4

CONTENT MANAGEMENT & DEVELOPMENT
» Assist in developing technical documentation such as reference manuals, user guides, as well as online help for software applications.
» Web Editing (MS Word, HTML, Adobe Acrobat Distiller,XML, S2GML)
» Management of integral part of corporate communications - website and print contents. Includes competent interpersonal skills in web and print content, assisting in online software application writing coupled with knowledge to pen corporate services, products, highlights, news and events.
» Managing of content with element of literacy to deliver uniqueness of clientele's next generation solutions prose so to make them the vernacular of the Web Design & Software industry.
» To convey company's messages to drive customers motivation in the services and products offerings available.
» Responsible for administering website content frequently so that users of the website are presented with the latest beneficial industry and corporate news in friendly reading formats.
» Give recommendation for web content's text format and presentation style to extend communication reach and improve flow of communication for users clientele website.
» Proof-reading of corporate marketing collaterals which include technical product brochure, sales kits and other collaterals to be created to extend reach of corporate communications between custoerms, investors and business partners.

Stratech Systems Limited ("Stratech") is a fast growing advanced technology and e-Business developer. We deliver mega real-time mission critical systems in the areas of Computer Vision, Intelligent Transport Systems and E-Government. Stratech brings together world-class expertise, software and resources to help its clients meet operational challenges and New Economy opportunities.
Formed in 1989, we have since established an impressive track record serving industries such as Transportation, Healthcare, Government, Defence, and Financial Services. Over the years, we are recognised as a technology expert and innovator, as we continuously develop and implement solutions that achieve significant business transformation and competitive advantage for its clients.
Listed on the Mainboard of the Singapore Stock Exchange, Stratech is headquartered in Singapore and also operates in Hong Kong, China and Australia.

Duties Producing Technical Documentation for Stratech's clients :- Land Transport Authority, National Computer Systems, Guthrie and other external vendors
Using advanced MS Word tools for Content Management, Presentation & Integration.
Apply Interpersonal Relations, Communications and diplomatic skills to deal with demanding clients.
Work together with 11 team-members (3 Chinese Singaporeans, 3 Indian nationals, 2 Chinese nationals, 2 Indonesians, 1 Chinese Malaysian and 1 Malay Singaporean) from different cultural backgrounds to complete documentation.

Reason for leaving Project Completion and seeking for a change in a refreshing environment.

Recommendation letter for S.T. Lee
(By Glennon La Faber, Project Manager, Stratech Systems, 90214734, glennonlafaber@hotmail.com)

Desmond S.T. Lee is the Technical Writer for the high-profile public Vehicle Entry Permit System (VEPS) operated by the Land Transport Authority of Singapore. He was responsible for the overall compilation and documentation covering the areas of design, operation and maintenance. It required him to work with a team of multi-national development engineers from India, China, Vietnam and Indonesia to accurately and meticously document the development effort of this highly successful road IT transportation system. Considering the large number of documents and the voluminous details involved, not least the tactful manner he had shown in the performance of his work, he has proved himself able to the task.

The following documentation (Internal CMM & ISO Reviewed & Certified) summarizes his contribution to the project team :-

Duties include

» Work with many levels of staff from operational management through production staff. br Position requires extensive experience developing diverse classes of electronic and print documentation, including user manuals, management analyses, business cases, marketing communications, and learning materials
» Track work through to completion. Provide management with various reports such as status and progress. Assist new writers learning tools and methods. Research new material. Make changes to existing documentation
» Understanding and working within the culture of a global organization in which managing concurrent multi-national projects is the norm and.multitask with several key projects with changing priorities.
» Responsible for documenting current processes and procedures for software development life cycle with an eye on improvements and developing new and/or improving current procedural documentation
» working closely with Project Manager, business and technical staff and developers to map program and workflows, documenting architecture, user interfaces,evaluate current processes, recommend improvements, and update documentation
» Design and graphic expertise with the ability to create light design concepts or work with a senior designer to co-ordinate content and design in effective communications solutions.
» Preparation , review, revision certification & controlling technical publications such as Methods & Procedures type of documents, online help, user manuals, and tutorials
» Documentation writing and editing in the full product lifecycle; from capturing front-end requirements to producing ongoing maintenance and training material
» Write and/or edit facility requirements documents, site installation plans, meeting minutes, processes, briefings, and provide project graphic support.
» Writes, revises, and/or updates policies, procedures, training manuals, and/or technical documents such as quality assurance program procedures or specifications in compliance with Stratech's company policies and requirements
» Help gather requirements across a large number of user groups and pull it all together and ensure the requirements are consistently formatted according to Stratech's QA and CMM policies.
» Write technical documentation for customers in areas of installation, operations, troubleshooting, software and hardware maintenance. br br Create and edit graphic illustrations for documents using drawing tools, screen shots, and other sources (such as graphic files)
» Reviewing system designs and developing web based training materials (exercises, job aids) and system reference manuals
» Working with engineers to develop documentation from architecture plans, code comments and engineer notes
» Extensive experience with web tools and development methodologies, with emphasis on HTML editors and related development tools.Handling classified information, document production, and records management using tools such as MS Word, PowerPoint, Photoshop, Pagemaker 5.0, Acrobat, Distiller and VISIO (or similar drawing tool).

(A) Quality Control
» Provide interface betweeen factory and customer in regards to quality issues
» Manage quality concerns for all new product launch
» Asist factory to achieve excellent performance in customer scorecard review
» Manage implementation of new requirements from customer
» Site monitoring and checking Q.C.
» Involved in establishing & ensuring processess & procedures to meet product quality requirements & Engineering specifications.
» Product quality assurance in meeting engineering specifications & customer requirements.

(B) Quality Administration
» Ensuring standards are met and adhere to design plans
» Establish, implement and maintain the ISO9001 documents
» Review, formulate, and implement strategic planning processes for quality with emphasis on customer needs.
» Liaise with suppliers to ensure goods purchased meet the product specifications form
» Liaise and feedback with relevant departments on quality issues.
» Print reading and interpretation of specifications.
» Reviewing customers complaints, conduct research with frontliners, customer service benchmarking, service audit from branch to branch and etc

(C) Quality Engineering
» Developing, Implementing and Auditing a Professional Process to ensure adherence to Quality Standards and Systems.Work closely with Specialists to Provide Technical and Hands-on advice to Suppliers to ensure Swift Clearance of Problems and Queries.
» Knowledge and experience in ISO2000, ISO14000 and QS9000/IS9000

(D) IT TECHNICAL SUPPORT & SYSTEMS ADMINISTRATION
» Provide day to day IT operational support to staff. End users support for common Office software such as MS Office/ Outlook
» System Admin tasks of NT machines (Servers) Main sys admin role in Outlook and File & Print Server
» Ensure regular backup and required software updates (such as anti virus updates) to end users.
» Experience in WinNT administrations & MS application skills (MS Office, MS Outlook, Powerpoint). Familiar with Win 95/98 and WinNT OS
» Basic Networking knowledge (WINS, DNS, IP domain configuration, Shared/Access rights)
» Support includes, but is not limited to laptops, desktops and servers.
» Local Area Network, Client Backup (CDR Writing technologies & software) & Printers
» Vendor management and sourcing of PC hardware/software packages (if any)
» Involving in PC computing activities including the setup of PC systems, installation of standard software utilities and application packages, PC problem diagnosis and resolution activities.
» Administering report generation of softwares such as TrackIT ( Internet IP sniffer program)

(E) SOFTWARE TESTING & QA
» Participate in integration tests, user acceptance tests
» Prepare analysis through diagrams and written reports to define problems and processing functions required
» Develop procedures and user training
» Familiar with ISO9001 Quality Management System, application development methodology, network & IT security standards.

Eli Lilly-NUS Centre for Clinical Pharmacology Pte Ltd

:: www.lilly.com ::

Technical Writer

Lilly-NUS Centre for Clinical Pharmacology Pte Ltd is a joint venture between the R&D division of Eli Lilly and Company, the National University of Singapore (NUS), and the National Science & Technology Board (NSTB). We are the only Lilly Clinical Pharmacological unit outside U.S. with its own clinical research unit for conducting clinical trials with new pharmaceutical agents, and particularly exploring interethnic issues in man. The Company was formed in late 1996 and became operational in 1997 in temporary facilities at the National University Hospital. From August 1998, we have occupied purpose built facilities in the Clinical Research Centre of the NUS. Our other core group of staff is a clinical scientist group, which consists of Clinical Research Associates, Pharmacokineticists, Clinical Research Physicians and a Statistician.

Accomplishment
a) Assisted project teams in the technical documentation of I.T Systems and infrastructure.
b) Technical documentation for validated systems is completed and maintained.
c) Developed and maintain an appropriate repository for technical documentation of I.T Systems and Infrastructure.

Reason for leaving Urgent need to impart & reinforce my technical multimedia knowledge through lecturing.

Duties & Training

a) Assisted project teams in the technical documentation of I.T Systems and infrastructure. Developed and maintain an appropriate repository for technical documentation of I.T Systems and Infrastructure.

Full CSVP Package:-

MySQL Server

NUH CPSS

Lotus Dominoes Doc 2.5a

CitiDirect Online Banking Client Installation

CSVP Consists of :-

Validation Plan
Requirements Definition
System Design
Test Plan
Test Scripts
Test Summary Report
Security Plan
Security Administration SOP
Backup & Restoration
Disaster Recovery Plan (DRP)
Business Continuity Plan (BCP)
Training Plan
Training Manual
Change Control
System Retirement Plan
Periodic Review
Validation Report

b) Technical documentation for validated systems is completed and maintained.

Security Plan

Emergency Door Alarm Control System + SOP
Walk-Up Network Connection + SOP

IVIs - Installation & Verification Procedures

Alphadas Client Installation

Interbase 7.1
- Create a Database
- Drop a Database
- Backup & Restoration
- Installation and Verification
- Security Plan
- Security Administration SOP

Hokanson & SphygmoCor User Manuals

Veritas 4.5 + FP3 Upgrade

IBSS Migration (Interbase 4.0 to 7.1)

DLT Tape Disposal Degaussing Process

SOPs - Tools

Backup Tape Handover Off-site Process

Multimedia Arts, Lasalle-SIA College of the Arts (Pass with Credit)

International Computer Studies
(The National Centre for Information Technology, Manchester, UK)

Computer Studies (Cambridge University, UK)

Advanced Diploma in Computer Studies (Informatics)

(Pass with Credit)
Multimedia Arts Graduate from Lasalle-SIA College of the Arts :: www.lasallesia.edu.sg ::

 Brainbench Inc.
www.Brainbench.com
(Certified by Michael J. Russiello, President & CEO),

Singapore Armed Forces (SAF)
Ministry of Defence MINDEF : www.mindef.gov.sg :

Control of Personnel Centre (CPC), Central Manpower Base (CMPB) Depot Road, Tower B, 10th Floor

IELTS Australia
English Language Proficiency
Overall Band Score : 6.5 Pass - Competent User